Programs for renters that can help protect and

increase engagement with LMI consumers.

Solutions for Renters

HomeServe offers the following plans for renters. This can be a good way to increase engagement with and offer protection for LMI consumers, many of whom are renters.

Surge Protection

  • Covers repair or replacement and, if necessary, removal of electrical products that fail due to a surge.
  • Covered products include refrigerators, clothes washers, clothes dryers, dishwashers, blenders, mixers, toasters, microwaves, televisions, window air conditioning units, thermostats, lamps, computers, DVD players, game consoles, printers, scanners, and handheld devices such as tablets.

 Tech Protection

This first-to-market plan offers coverage for multiple personal electronic devices through a seamless digital experience.

  • According to the Journal of Consumer Research, lower-income consumers are more likely to purchase warranties for electronics products because they are more sensitive to a product’s replacement costs
  • Protection for all devices in plan (smart phones, tablets, computers, TVs) and claims can be filed on any three covered devices per year
  • Covers new or used devices
  • No receipts required and no brand restrictions

     

    Blog Posts

    Electronic Device Protection Plan Launched by HomeServe

    Did you know that the average household has 10...

    Helping Customers Navigate the Electric Vehicle Experience

    Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.

    Customer Choice Shown to Positively Impact CSAT Scores

    It is well-documented giving customers choices...

    Energy Efficiency: Why Are Some Homeowners Unengaged?

    Energy efficiency is an important part of many...

    Additional Resources