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Category: Customer Engagement
- Tech Protection Provides New Avenue for Engagement for Utilities (10/14/2022)
- HomeServe Advantage Program Offers Significant Energy Savings for Residential Customers (08/08/2022)
- Electronic Device Protection Plan Launched by HomeServe (05/03/2022)
- Utilities Using Programs to Speed EV Adoption, Boost Customer Goodwill (06/23/2021)
- Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process (05/11/2021)
- Customer Choice Shown to Positively Impact CSAT Scores (02/11/2021)
- Energy Efficiency: Why Are Some Homeowners Unengaged? (01/07/2021)
- Improve Satisfaction by Offering Recommendations from a Trusted Advisor (09/23/2020)
- Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities (07/20/2020)
- Energy Efficiency Can be Unlocked with Behavioral Science (07/13/2020)
- CSAT: Becoming a Trusted Energy Advisor (04/29/2020)
- Economic Shock Can Catch Consumers Unaware (01/28/2020)
- Customer Service Line Experience Improved by Voice Analytics (11/12/2019)
- HomeServe App Central Source for Tracking Everything in the Home (10/15/2019)
- Utility Regulators Face a New Reality (10/14/2019)
- Ideas to Improve Customer Satisfaction at Contractor Conference (09/25/2019)
- Your ACSI Score: Four Ways to Boost It (08/20/2019)
- Approved Contractor Network and High Service Standards Result In Great Total Home Warranty (07/10/2019)
- Smart Home Devices Top Biannual State of the Home Survey (03/27/2019)
- Latest Smart Home Technology Tops Biannual State of the Home Survey Again (03/27/2019)
- Expand Your Marketing Tools with HomeServe (02/12/2019)
- Customer Engagement in the New Utility Era (02/05/2019)
- Customer Satisfaction: Why it Matters to You (01/16/2019)
- Smart Homes: Energy’s Next Frontier (08/28/2018)
- Online Utility Marketplaces Boost Engagement and Customer Satisfaction (08/15/2018)
- Utility Customer Engagement Heightened by Speech Analytics Technology (07/17/2018)
- Three Energy Sector Trends to Watch (07/12/2018)
- The Energy Technology Impact: Changing Technology, Changing Industry (06/26/2018)
- Marketing Insights for Millennials: The Three Cs of Customer Satisfaction (05/31/2018)
- How Can Utilities Improve Customer Satisfaction Ratings? (01/30/2018)
- HomeServe USA Honored as Gold Winner in the 9th Annual 2017 Golden Bridge Awards® (09/28/2017)
- World Class Contractors – Key to an Exceptional Customer Experience (08/18/2017)
- Enhance Customer Experience with Advanced Technologies (07/26/2017)
- Rooftop Solar Energy: Disrupting the Standard Utility Company Business Model? (03/01/2017)
- The Winners of HomeServe’s 2016 1st Annual Top Contractor Awards (10/07/2016)
- Call Center Voice Analytics Takes Customer Experience to a New Level (03/29/2016)
- Category: Call Center Pillar Related Articles
  - Reduce Call Center Inbound and Outbound Call Agent Turnover (08/10/2020)
  - The Evolution Of Customer Service Metrics (04/02/2019)
  - Call Center Workforce Management Best Practices (04/02/2019)
  - The 9 Most Important Call Center Technology Trends to Watch (04/02/2019)
  - Elevate Your Call Center’s Performance with Speech Analytics (04/02/2019)
  - 7 Ways to Keep Call Center Employees Engaged (04/02/2019)
  - Call Center Turnover Statistics (04/02/2019)
- Category: Customer Service
  - This Infrastructure Week, We Can’t Forget About Residential Infrastructure (05/12/2023)
  - Houston Woman Saves Nearly $7,000 to Replace Faulty Plumbing with HomeServe (05/11/2023)
  - Service Line Repair Responsibility of Minneapolis Homeowner (05/11/2023)
  - Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy (01/13/2023)
  - HomeServe Ensures a Bright 2022 Holiday Season for Customers (01/13/2023)
  - Electrical Hazard: HomeServe Helps Landlord Keep Tenants Safe from Across the Country (10/05/2022)
  - Extreme Weather, Aging Infrastructure Result in Power Outages (07/09/2021)
  - Helping Customers Navigate the Electric Vehicle Experience (03/03/2021)
  - Free Roundtable: Planning for a Changing Environment (09/04/2020)
  - Help Your Residents Prepare During Emergency Preparedness Month (09/10/2019)
  - Cyber Security Solutions in the Energy Industry (05/07/2019)
  - Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities (04/10/2019)
  - Improving Your Digital Consumer Experience (03/11/2019)
  - HomeServe Cares About Our Customers and Our Communities (02/27/2019)
  - Homeowner’s High Water Bill Due to Leak Fixed by HomeServe Cares (01/02/2019)
  - HomeServe Helps Yonkers Resident Solve a Serious Problem (10/10/2018)
  - Network Contractor Calls HomeServe Cares to Help Ensure Customer Safety (09/12/2018)
  - CenterPoint Energy Adds Seven Home Warranty Protection Plans for Texas Natural Gas Customers (08/27/2018)
  - How to Choose a Contractor (12/05/2017)
- Category: Digital Customer Experience
Category: Education
- Climate Change Will Cost Utilities Millions if Not Addressed (09/19/2022)
- I&M’s Electric Vehicle Program Helps Hoosiers Install Charging Equipment, Enjoy Lower Overnight Rates (10/05/2021)
- AEP Kentucky Customer Assisted by HomeServe Customer First Program (09/15/2021)
- Can Gas Utilities Thrive and Grow in an Environment of Decarbonization? (07/27/2021)
- Louisville Water Drop of Kindness Donation (07/14/2021)
- Homeowners Tackle Repairs and Declutter Homes During COVID-19 (06/10/2021)
- The Path Forward for Natural Gas (05/24/2021)
- Utility as Facilitator of Residential Electric Vehicle Experience – Digital Presentation (04/16/2021)
- Energy Equity Helps Low-Income Households Toward Energy Efficiency (10/07/2020)
- Electrical Home Fires a Focus During Safety Month (06/05/2020)
- Water Heater Trouble Causes Financial Shock (05/05/2020)
- Telefix Remote Home Repair Assistance Service Has Launched (04/28/2020)
- You Shouldn’t DIY Home Repairs in These Six Areas (04/03/2020)
- Customer and Contractor Safety Addressed During COVID-19 Crisis with PPE (03/26/2020)
- Employee and Community Safety Safeguarded by Working from Home (03/26/2020)
- HomeServe Earns Recognition at Stevie Awards (03/02/2020)
- Energy Resilience Difficult for Some Homeowners (01/22/2020)
- An Electrical Hazard: How to Avoid One During the Holidays (12/11/2019)
- Millennials Buying Housing Face Difficulties Finding Affordable Homes (12/05/2019)
- A Message from John Kitzie, CEO (10/15/2019)
- Introducing the HomeServe Cares Foundation (10/14/2019)
- Observing Energy Efficiency Day (09/30/2019)
- Energy Infrastructure Impacted by Age (09/26/2019)
- National Tune Up Day: Get Ready for Winter (09/25/2019)
- Broken Service Line Prompts Niskayuna Couple to Call for Law Changes (06/27/2019)
- The Future of the Grid is the Future of Energy (06/19/2019)
- June is National Safety Month (06/04/2019)
- A Customer-centric Solutions Approach to Energy (05/23/2019)
- Natural Gas Growth: How Can It Be Sustained? (03/26/2019)
- A Message from John Kitzie, CEO to the Utility Industry (02/06/2019)
- Jobs for Military Veterans Plentiful in Skilled Trades (01/25/2019)
- Emerging Trends in the Energy Industry: Conferences and Trade Shows (12/19/2018)
- HomeServe Tackles Young Couple’s Main Sewer Line Repair (12/04/2018)
- HomeServe Cares Helps Salt Lake Resident Replace Clay Sewer Line (11/27/2018)
- Millennials’ Buying Habits Continue to Impact Energy (11/07/2018)
- ClickConnect Conference 2018 Highlights (11/01/2018)
- The Costs of Moving Forward With Grid Modernization (10/24/2018)
- HomeServe USA Celebrates 15 Years of Service (10/01/2018)
- The Impact of Aging Energy Infrastructure (09/26/2018)
- HomeServe Helps WWII Veteran Stay in Home (09/19/2018)
- HomeServe Hosts Third Annual Contractor Conference with Special Guests from the PBS Series This Old House (09/10/2018)
- HomeServe Joins This Old House on PBS as Sponsor (07/12/2018)
- Consumer Electrical Problems: To Whom Should Your Residents Turn? (04/25/2018)
- Alternative Energy Sources Inaccessible to Many Low Income Americans (04/11/2018)
- HomeServe’s Biannual State of the Home Survey Winter ’18 (04/01/2018)
- Gas Line Warranty Option Protects Your Residents from the Cold (03/13/2018)
- Is Old Wiring Risking Your Resident’s Safety? (02/08/2018)
- HVAC Tune Up Time for Homeowners (12/11/2017)
- Category: Financial Shock
  - Oklahoma Man Receives Furnace Repair (03/02/2022)
  - HomeServe Lends a Helping Hand to Homeowners in Need (12/10/2021)
  - Economic Shock Impacts Industry with Unpaid Utility Bills (10/14/2020)
  - Emergency Furnace Repairs Cause Concern (12/20/2019)
  - Unexpected Expenses: Can Energy Consumers Cover Emergencies? (06/20/2018)
- Category: Partnership
- Category: Service Line Responsibilities
- Category: State of the Home Survey
Category: Energy Efficiency
- Poll Shows Savings Spark Interest in Energy Efficiency (11/09/2022)
- Just Launched: HomeServe Advantage Program – Residential HVAC Subscription (08/08/2022)
- LMI Households Face Obstacles to Achieving Energy Efficiency (04/11/2022)
- Heat Pumps: What Misconceptions Do Homeowners Have? (01/12/2022)
- Natural Gas Leads Energy Industry in Decarbonization (03/25/2021)
- These States Use the Most Renewable Energy (12/15/2019)
- Utilities Strive to Improve Energy Efficiency for Future (05/21/2019)
- These States Use the Most Renewable Energy (04/28/2019)
- Renewable Energy Surges to 18% of U.S. Power Mix (04/28/2019)
- Energy Efficiency as a Resource: The Power of Getting More from Less (04/28/2019)
- Energy Efficiency – The Obvious and Not-So-Obvious Benefits (04/24/2019)
Category: Events
- Where in the World is HomeServe? (05/17/2023)
Category: HomeServe Cares
- HomeServe Sponsors Veterans Networking Event (11/28/2019)
- Equestrian Center Gives Veterans Sense of Serenity (11/07/2019)
- Veterans’ Mental Health Can Find Healing Through Music (04/16/2019)
- How Cities Are Honoring Veterans Highlighted in Sweepstakes (04/10/2019)
- HomeServe Launches HomeServe Cares Foundation (04/02/2019)
- World War II Veteran Receives Brand New Boiler from Homeserve (05/23/2018)
- Category: Veterans
Category: HomeServe In the News
- Returning to Work After COVID-19: The New Normal (05/13/2020)
- Leadership During Crisis: What You Need to Know (04/06/2020)
- Positive Stories Offer Hope During Coronavirus Epidemic (04/02/2020)
- HVAC Contractors of Excellence: HomeServe Energy Services (04/03/2018)
- Jackson MUA Charity Grants Awarded through HomeServe USA Contract (01/19/2018)
- HomeServe to Celebrate 4th Annual National Tune-Up Day on September 25th (09/28/2017)
- HomeServe’s 4th Biannual State of the Home Survey (04/11/2017)
Category: Industry Labor Force
- Category: Contractor Network
  - HomeServe Expands HVAC Presence in Arizona with Acquisition of Sure Temp (04/13/2022)
  - HomeServe Enters the Pittsburgh Plumbing and HVAC Market with Acquisition of Mark Allen Plumbing and Heating (04/21/2021)
  - Contractor Safety Tips for Emergency Home Repairs During COVID-19 (03/26/2020)
  - Skilled Labor Gap Solutions in the Utility Industry (01/24/2019)
Category: Infrastructure
- Category: Electrical Grids
  - Severe Energy Burdens Weigh Heavily on Low-to-Moderate Income Households (03/11/2022)
  - EV Charging Offers Opportunities to Energy Providers (10/30/2019)
- Category: Gas Infrastructure
Category: Intergenerational Communities
- Category: Aging in Place
  - Furnace Failure Means a Difficult Winter Until Foundation Offers Family Aid (11/30/2022)
  - HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet (05/03/2022)
  - Smart Home Devices Adoption Increases – HomeServe Research (10/14/2019)
  - Energy Services: Do Consumers Know What You Offer? (08/17/2019)
  - Consumer Engagement Strategy Required for Selectively Engaged (07/23/2019)
  - 22% of Homeowners Have No Reserve Cash for a Home Repair Emergency (10/08/2018)
  - Furnace Tune Up: Better Late Than Never, but Right Now is Even Better! (09/25/2018)
  - Value-Added Services Are the Future for Utilities (08/21/2018)
  - Three Things Consumers Want from Their Utility Provider (05/09/2018)
  - HomeServe Home Repair Service Plan Remains a Success! (02/23/2018)
  - Smart Home Monitoring Tops 2018 Trends for Homeowners (12/19/2017)
  - Affordable Home Repair Plans Help Coles-Moultrie Electrical Cooperative Deliver Peace of Mind (11/02/2017)
  - Aging in Place (09/12/2017)
  - Home Protection Plans Enhance In-Home Safety (06/15/2017)
- Category: Millennials
Category: Knowledge Center
- Category: Infographics
- Category: Presentations
- Category: Publications
- Category: White Papers
Category: Maintenance
- Natural Gas Industry Contributes to Community Safety (06/11/2021)
- Category: Safety Tune Up Day
Category: Natural Gas Industry
Category: Press Releases
Category: Products
- Category: HomeServe Advantage Program
- Category: Tech Protect
Category: State
- Category: Florida
- Category: Texas
Category: Testimonials
- Category: Contractor Testimonials
  - Electrical Service Panel Causes Problems for Retirees (05/08/2020)
- Category: Customer Testimonials
  - Replacing Water Heater Was Smooth Experience for Pennsylvania Homeowner (03/30/2023)
  - Electrical Service Box and Wiring Repair a Relief for Homeowner (08/28/2020)
  - Central Air Conditioning Repair a Blessing to Jackson Homeowner (06/19/2020)
  - Economic Shock Poses Problem for Millennials (03/09/2020)
  - Gas Line Repair Puts Homeowner at Risk of Economic Shock (02/14/2020)
  - Gas Service Line Issue for Customer Resolved by HomeServe (01/10/2020)
- Category: Partner Testmonials
  - Avoid The Financial Hardship That Comes With Unexpected Water/Sewer Line Repairs (07/23/2021)
Category: Utility of the Future
- Natural Gas Consumption: Sustaining Its Growth (03/26/2019)
- Category: Electric Vehicles
  - Wisconsin Resident’s Hybrid Approach to Saving Money and the Environment (02/23/2023)
  - Utilities Lead in Building Out EV Charging Networks (02/11/2022)
  - EV charging stations provided through public-private partnership (11/09/2021)
  - Electric Vehicles Expand Energy Equity Opportunities (11/09/2021)
  - IM Plugged In EV Incentive Program Announced by I&M Power (10/08/2021)
  - Gas and Electric Utilities Have Important Roles in Decarbonized Energy (07/16/2021)
  - Electric Vehicle Fleet Education: Partnering with Transportation Owners (04/12/2021)
- Category: Grid Modernization
- Category: Renewables
Category: Videos
- Category: Contractor Videos
- Category: Customer Videos
  - Gas Line Repairs Send Struggling Family into Financial Shock (07/09/2021)
- Category: General Videos

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