For nearly two decades, HomeServe USA (HomeServe) has been a leading provider of utility-sponsored residential installation and repair services and home protection plans, currently delivering home solutions to nearly 5 million customers. HomeServe understands utility challenges and opportunities and is actively developing new products and turnkey solutions to support residential electric vehicle charging and high-efficiency heating and cooling, to name a few.
Partnering with HomeServe to launch a home solutions program can generate revenue to help subsidize and advance utility objectives, including demand-side management and low-to-moderate-income (LMI) initiatives. Our partners have seen an increase in overall customer satisfaction connected to enhanced customer education and engagement as well as the exceptional service provided by HomeServe to utility customers at all touchpoints.
HomeServe has been serving customers in North America since 2003.
We partner with over 1,200 utilities and municipalities in the U.S. and Canada.
We provide service to nearly 5 million customers, with more than 8.5 million contracts.
Home Protection Plans
LMI Solutions
(Low-to-Moderate Incomes)
Utility Marketplace
Partnering with HomeServe
Implementing and managing effective home solutions programs requires a considerable investment, additional technologies and dedicated resources. With HomeServe, utilities maintain control over the program while their customers gain access to our best-in class expertise in every aspect of program management:
- Extensive educational marketing from a dedicated team of over 75 in-house experts
- Service delivery and billing infrastructure
- Award-winning, U.S.-based 640+ seat contact center
- Local network of over 2,300 rigorously vetted contractor firms across various trades available to serve customers
Upcoming Events
Home Protection Plans
HomeServe offers a comprehensive suite of home protection plans for the repair and maintenance of a wide range of energy- and water-related lines and systems.
LMI Solutions (Low-to-Moderate Income)
A unique LMI program, entirely funded by HomeServe instead of ratepayers, enables utilities to provide low- or no-cost plans and emergency repairs for LMI customers while delivering peace of mind to all customers.
Utility Marketplace
HomeServe products can be integrated to utility online marketplaces to complement their offerings and create a more cohesive customer experience.
Latest Blog Posts
Chilly Shower Leads to Widow’s Hot Water Heater Repair
Jackie B. of Edmonton, Alberta started her morning on a sunny day in April the way she usually does – jumping into the shower. But something quickly went wrong – on this day, the water stayed icy cold, no matter how long Jackie waited for it to warm up. Upon further...
Electric Repair Made Quicker, Easier With HomeServe Policy
Ronald S. of Brockton, Mass., had spent three years struggling with a less-than-satisfactory experience with his home warranty company. He’d paid for the contract upfront and felt trapped. So, once the contract expired, he was ready to look anywhere else. Although his...
This Infrastructure Week, We Can’t Forget About Residential Infrastructure
Norwalk, Connecticut – [DATE] – Every year during the third week of May – National Infrastructure Week – a little extra attention gets paid to the state of America’s infrastructure. This includes everything from airports, bridges and roads to drinking water,...