ClickConnect Conference 2018 Highlights

by | Nov 1, 2018 | Energy Solutions

HomeServe USA was featured in a blog post by Gregory Gibbs, Vice President of Global Customer Transformation for Service Council following Click’s 2018 “ClickConnect” conference.

“Of all the many great takeaways from this conference, which we will highlight in later communications, one of them came from Mark Crook, VP Energy Services, HomeServe USA, a home warranty service organization. When asked what his organization measures as KPIs, his answer was, ‘We don’t measure ourselves against our direct competitors–we have to measure ourselves against our customers’ best service providers.'”

 

Search

Subscribe Today!

Receive biweekly or monthly emails on the topics of your choice by clicking here!

Recent Posts

2024 DISTRIBUTECH International Presents Key Industry Themes

This year’s DISTRIBUTECH International conference brought together industry thought leaders, utilities, government, and solution providers to engage on trending topics that will move the industry forward, and HomeServe had the opportunity to attend sessions and engage...

Interior Gas Repair Experience – A Customer Testimonial

When returning to her home after spending six weeks in Italy, Ms. Coty noticed a faint gas smell coming from her old stove and fireplace. Ms. Coty called a plumber she had recently used, but he could immediately see that she had other issues and began to tally up a...

Energy Industry Events Reveal Dire Utility Need

In September, leaders from HomeServe presented at two conferences. While the topics and audiences were quite different, a common theme that emerged was the critical need for strategies and solutions to address the skilled trades gap, to ensure continuity and customer...

Blog Article Categories