Knowledge Center Articles

HomeServe Ensures a Bright 2022 Holiday Season for Customers

by HomeServe USA | January 13, 2023 | Customer Service, Education, Infographics, Partnership, Service Line Responsibilities | 0 Comments

The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their power lines froze or heating systems shut down due to extreme...

Utility as Facilitator of Residential Electric Vehicle Experience – Digital Presentation

by HomeServe USA | April 16, 2021 | Education, Electric Vehicles, General Videos, Presentations, Utility of the Future | 0 Comments

HomeServe, a leading provider of utility-sponsored home repair programs, conducted a study of EV owners to better understand consumer knowledge of and participation with utility programs, incentives, and home charging options as they related to the residential...

Improve Satisfaction by Offering Recommendations from a Trusted Advisor

by HomeServe USA | September 23, 2020 | Customer Engagement, Customer Service, Knowledge Center, Millennials, Partnership, Renewables, Utility of the Future, White Papers | 0 Comments

The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.

Reduce Call Center Inbound and Outbound Call Agent Turnover

by HomeServe USA | August 10, 2020 | Call Center Pillar Related Articles, Customer Service, Technology, White Papers | 0 Comments

Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...