Digital Customer Experience Articles

A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for utility companies, especially renters and low- and moderate-income homeowners because they may not need or be able to afford...

Did you know that the average household has 10 electronic devices? Our technology devices have become everyday necessities in our lives and even dealing with minor damage to one can be a major inconvenience. These hefty investments can lead to unexpected costs when...

With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...