Customer Service Articles

HomeServe’s 2023 State of the American Home Survey Results

by | August 28, 2023 | Customer Engagement, Customer Service, Education, Financial Shock, Industry Labor Force, Infographics, Intergenerational Communities, Maintenance, Press Releases, Service Line Responsibilities, State of the Home Survey | 0 Comments

New HomeServe Survey Measures Appeal of Subscription Services to U.S. Homeowners State of Home Survey Also Found Many Homeowners Continue to be Financially Unprepared for a Home Emergency Repair Norwalk, CT – August 22, 2023 – Subscription services are available for...
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Chilly Shower Leads to Widow’s Hot Water Heater Repair

by | August 1, 2023 | Customer Service, Customer Testimonials, Maintenance | 0 Comments

Jackie B. of Edmonton, Alberta started her morning on a sunny day in April the way she usually does – jumping into the shower. But something quickly went wrong – on this day, the water stayed icy cold, no matter how long Jackie waited for it to warm up. Upon further...
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Electric Repair Made Quicker, Easier With HomeServe Policy

by | June 8, 2023 | Customer Service, Massachusetts | 0 Comments

Ronald S. of Brockton, Mass., had spent three years struggling with a less-than-satisfactory experience with his home warranty company. He’d paid for the contract upfront and felt trapped. So, once the contract expired, he was ready to look anywhere else. Although his...
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This Infrastructure Week, We Can’t Forget About Residential Infrastructure

by | May 12, 2023 | Customer Service, Customer Testimonials, Education, Electrical Grids, Financial Shock, Gas Infrastructure, Grid Modernization, Infographics, Infrastructure, Intergenerational Communities, Maintenance, Natural Gas Industry, Partnership, Press Releases, Service Line Responsibilities | 0 Comments

Norwalk, Connecticut – [DATE] – Every year during the third week of May – National Infrastructure Week – a little extra attention gets paid to the state of America’s infrastructure. This includes everything from airports, bridges and roads to drinking water,...
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