Steve Smith Articles

Furnace Failure Means a Difficult Winter Until Foundation Offers Family Aid

Anita I. and her family had to be innovative to survive a winter after experiencing a furnace failure in their Dunbar, West Virginia, home.   Anita placed small heaters in bedrooms and the living room, but the electric system in the home couldn’t handle any more,...

Poll Shows Savings Spark Interest in Energy Efficiency

A major retrofit with an eye toward energy efficiency, including energy efficient heating, new windows, installing LED bulbs, improving insulation, replacing roofs and taking other actions to seal the thermal envelope can cut home energy use at least in half,...

Tech Protection Provides New Avenue for Engagement for Utilities

A New Offering for Utilities to Increase Customer Engagement and Satisfaction Norwalk, Connecticut – Engaging customers is a challenge for utility companies, especially renters and low- and moderate-income homeowners because they may not need or be able to afford...

Climate Change Will Cost Utilities Millions if Not Addressed

Climate change spells lowered efficiency, increased expenses and more outages – the only thing customers dislike more than rate increases – and as the demand for energy increases, the problems around climate change only loom larger. The decade between 2000 to 2010 was...