Month: February 2021 Articles

Customer Choice Shown to Positively Impact CSAT Scores

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...

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Where in the World is HomeServe?
We are closing in on the halfway point of 2023 and from coast to coast, our HomeServe team has hit the ground running to meet … Read more