Eighteen percent of all electricity in the United States was produced by renewable sources in 2017, including solar,...

Eighteen percent of all electricity in the United States was produced by renewable sources in 2017, including solar,...
Energy efficiency (EE), broadly defined, means using less energy to provide the same, or often superior, energy...
At its core, the American Patriot Music Project is about veterans helping other veterans. The organization believes...
Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a...
In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City Summit in Los...
Customer Lifetime Value is the key metric for customer experience-oriented...
If you want to run a successfully operating call center, efficiency is vital. Just ask any call center manager what’s...
We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud communications and virtual...
The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless...
Your call center employees are very often the first employees your residents interact with. They are problem solvers,...
According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover...