Partnerships That Make a Difference

Through complementary home protection plans, HomeServe improves utility customer engagement and offers your customers greater support and protection.

The HomeServe Advantage Program

All-inclusive. Hassle-free. The residential HVAC subscription that helps increase residential energy efficiency and elevate customer satisfaction.

Our partners have seen an
increase in overall
customer satisfaction.

Program Solutions

Electric Vehicles Expand Energy Equity Opportunities

Low-to-Moderate Income Program

Heat Pump Program

Our Award Winning Call Center

We are committed to delivering the best experience to customers.

Our first-class Call Center is s critical part of that equation.

For nearly two decades, HomeServe USA (HomeServe) has been a leading provider of utility-sponsored residential installation and repair services and home protection plans, currently delivering home solutions to nearly 5 million customers. HomeServe understands utility challenges and opportunities and is actively developing new products and turnkey solutions to support residential electric vehicle charging and high-efficiency heating and cooling, to name a few.

Partnering with HomeServe to launch a home solutions program can generate revenue to help subsidize and advance utility objectives, including demand-side management and low-to-moderate-income (LMI) initiatives. Our partners have seen an increase in overall customer satisfaction connected to enhanced customer education and engagement as well as the exceptional service provided by HomeServe to utility customers at all touchpoints.

  • HomeServe has been serving customers in North America since 2003.
  • We partner with over 1,200 utilities and municipalities in the U.S. and Canada.
  • We provide service to nearly 5 million customers, with more than 8.5 million contracts.

Home Protection Plans

LMI Solutions

(Low-to-Moderate Incomes)

Utility Marketplace

Partnering with HomeServe

Implementing and managing effective home solutions programs requires a considerable investment, additional technologies and  dedicated resources. With HomeServe, utilities maintain control over the program while their customers gain access to our best-in class expertise in every aspect of program management:

  • Extensive educational marketing from a dedicated team of over 75 in-house experts
  • Service delivery and billing infrastructure
  • Award-winning, U.S.-based 640+ seat contact center
  • Local network of over 2,300 rigorously vetted contractor firms across various trades available to serve customers

Upcoming Events

Home Protection Plans

HomeServe offers a comprehensive suite of home protection plans for the repair and maintenance of a wide range of energy- and water-related lines and systems.

LMI Solutions (Low-to-Moderate Income)

A unique LMI program, entirely funded by HomeServe instead of ratepayers, enables utilities to provide low- or no-cost plans and emergency repairs for LMI customers while delivering peace of mind to all customers.

Utility Marketplace

HomeServe products can be integrated to utility online marketplaces to complement their offerings and create a more cohesive customer experience.

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