Partnerships that deepen customer engagement are the future of energy.

Over 1,300 partners

Nearly 5 million customers

2,600+ service providers

Over 1,300 partners

 

Nearly 5 million customers

 

2,600+ service providers

 

Home Protection Plan Solution

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Energy Efficiency Solution

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Customer Satisfaction Solution

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LMI Customer Engagement Solution

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Community Assistance Solution

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HomeServe extends residential engagement beyond the meter with
$
3
4
7
8
9
0
,
7
8
7
8
9
0
,
9
8
1
0
0
1
in homeowner emergency repair costs covered since January 2024.

Advancing Utility Objectives

Utilities choose to partner with HomeServe because our solutions strengthen engagement with key utility programs, increasing effectiveness and customer satisfaction.

Utility partners can immediately leverage:

  • Contractor network – local trade allies engage with customers on energy efficient upgrades and utility programs while performing repairs in their homes
  • Value-added services – home protection plans associate the utility with offering solutions, improving customer engagement and satisfaction
  • Consumer education expertise – helps extend the utility’s messaging to different demographics

Essential Utilities CEO Chris Franklin reflects on the benefits of its 20-year partnership with HomeServe.

Quick Facts

4.8 out of 5 stars post-claim customer satisfaction

$1.4 billion in residential repair savings

2.6 million homeowner repairs performed

Partner With Us

Join over 1,300 utilities and municipalities that have increased customer engagement and satisfaction, and generated ancillary funding by offering homeowners affordable home protection solutions in partnership with HomeServe.

Learn About Residential Infrastructure Day

But Don’t Take Our Word For It…

“
When you hire a vendor or third-party administrator to do any program for you, whether it’s repair plans or whatever, they’re really representing your brand to your customers. When the customer calls on the phone and they get somebody, they’re thinking of their utility, and they trust their utility to send a contractor who’s licensed, ensured, who’s been background-checked, who’s been drug-checked, because you’re sending someone to their home – into their home, in a lot of cases, if it’s an interior repair. So we very carefully scrutinized three or four vendors, and HomeServe was clearly the partner we wanted to work with. They have a similiar philosophy to ours… putting the customer first, and also, continuous improvement.

”

– Cheryl Brubaker Schaub, Former Manager, Consumer Products Group, FirstEnergy

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