For nearly two decades, HomeServe USA (HomeServe) has been a leading provider of utility-sponsored residential installation and repair services and home protection plans, currently delivering home solutions to over 4.8 million customers. HomeServe understands utility challenges and opportunities and is actively developing new products and turnkey solutions to support residential electric vehicle charging and high-efficiency heating and cooling, to name a few.
Partnering with HomeServe to launch a home solutions program can generate revenue to help subsidize and advance utility objectives, including demand-side management and low-to-moderate-income (LMI) initiatives. Our partners have seen an increase in overall customer satisfaction connected to enhanced customer education and engagement as well as the exceptional service provided by HomeServe to utility customers at all touchpoints.
- HomeServe has been serving customers in North America since 2003.
- We partner with over 1,100 utilities and municipalities in the U.S. and Canada.
- We provide service to more than 4.8 million customers, with more than 8.5 million contracts.
Partnering with HomeServe
Implementing and managing effective home solutions programs requires a considerable investment, additional technologies and dedicated resources. With HomeServe, utilities maintain control over the program while their customers gain access to our best-in class expertise in every aspect of program management:
- Extensive educational marketing from a dedicated team of over 75 in-house experts
- Service delivery and billing infrastructure
- Award-winning, U.S.-based 640+ seat contact center
- Local network of over 2,300 rigorously vetted contractor firms across various trades available to serve customers
Home Protection Plans
HomeServe offers a comprehensive suite of home protection plans for the repair and maintenance of a wide range of energy- and water-related lines and systems.
LMI Solutions (Low-to-Moderate Income)
A unique LMI program, entirely funded by HomeServe instead of ratepayers, enables utilities to provide low- or no-cost plans and emergency repairs for LMI customers while delivering peace of mind to all customers.
Latest Blog Posts
The town of Oceanside, New York typically only sees a few severe storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...
The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their power lines froze or heating systems shut down due to extreme...
Anita I. and her family had to be innovative to survive a winter after experiencing a furnace failure in their Dunbar, West Virginia, home. Anita placed small heaters in bedrooms and the living room, but the electric system in the home couldn’t handle any more,...